Carrier Network Incident Impacting Services
Network links have been restored and services are no longer impacted.
Our services have now stabilised. If you are still experiencing any issues, please contact our service desk team on 08 7320 1200 and advise.
We are currently responding to an incident affecting some Auswide services.
Due to vandalism of external fibre network equipment, one of our network links has been taken offline. As a result, some customers may be experiencing network connectivity and VoIP phone issues.
Services have now been restored via a redundant (failover) link. However, some service degradation may still be experienced while systems continue to stabilise and traffic is fully re-routed.
Our team is in the process of cutting services over to a failover link while we work with the carrier to restore the affected network link.
We will provide further updates as more information becomes available. We apologise for the inconvenience and appreciate your patience.
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Internet
- NBN
- Hosted Emails
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Voice
- Auswide Voice
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