Resolved

Our upstream provider have reported issues are now resolved Australia wide, and there should not be any further impact to calls.

If you are still experiencing issues with VOIP phone services, please call our team on 08 7320 1200 to report issues.

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Jamie
Recovering

Our upstream provider has confirmed issues affecting a wide range of customers, and are actively working on a resolution.

Outbound calls appear to be working, but issues may be intermittent as repairs are underway.

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Jamie
Investigating

We are aware of upstream provider issues affecting VOIP providers across Australia, and affecting many Auswide customers. Affected users are unable to make outbound phone calls to mobile phone numbers in Australia.

Inbound calls are working as expected.

Our team are currently investigating and seeking further updates from our upstream provider. We apologise for any inconvenience caused and will provide further updates as they are received.

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Jamie
Began at:

Affected components
  • Voice
    • Multi-tenant Hosted Phone System
    • Auswide Voice